Step 1: Choose your favourite poses.
Step 2: If available, assign backgrounds to each pose and add them to your favourites, where you can review and edit. (POSE + BACKGROUND = FAVOURITE)
Step 3: Click the “Choose Products” button to customize your package and shop for specialty products.
Step 4: Confirm your order, checkout and complete shipping information.
ADDITIONAL FAQs:
1) How can I order for more than one child in the same order?
After ordering for the first child, go to the Cart, scroll to the bottom of the page, and enter a new login code for the next child in the "enter a new login code" field.
2) How do I get the family plan discount? (Applies to 3 or more kids in the same household)
After ordering for the first child, go to the Cart, scroll to the bottom of the page and enter a new login code for the next child in the "enter a new login code" field. Repeat the process for all additional children. You will receive a 25% discount that will automatically be applied to your order.
3) Can I pick up my order from your studio?
Yes. When ordering, please type “Call for Pickup” in the shipping address section. We will give you a call once the order is ready for pickup and we will refund the shipping fee.
4) How do I download my digital images?
4-6 hours after you order your photos, visit download.mountainwest.ca, enter your login code and your sales order number (SAL), found on your confirmation receipt or your digital download confirmation email. Having trouble locating the email? Please check your spam folder. PLEASE NOTE: GRADUATION DOWNLOADS REQUIRE CUSTOM PROCESSING AND WILL BE AVAILABLE 2-3 WEEKS AFTER YOU ORDER.
5) I have a retouching request that doesn't pertain to my child's face.
Chat or email us at help@mountainwest.ca for a quote on any issues not covered under basic retouching.
6) Can I have my order shipped to school?
This year, most schools have decided to continue with the ship-to-home model we adopted during COVID. Shipping to homes reduces the amount of work required by school staff with regard to collecting orders and distributing packages. It reduces the amount of lost or missing packages and also guarantees that customers receive their orders in a timely manner. All packages are trackable through Canada Post. Our shipping charge is in line with (and in most cases, lower than) what other photography companies are charging for ship-to-home service.
7) Can I crop my photos myself?
At this point in time, no. However, we are working on it and will have a cropping option available next year. Chat or email us at help@mountainwest.ca for more information.
If you encounter an error message that reads “Sheets missing. Please review your selection” it means that you have not completed your package.
